Advice for patients

Derbyshire Healthcare NHS Foundation Trust is making some temporary changes to services in order to support people with potential or confirmed diagnoses of Coronavirus (COVID-19).

Derbyshire Healthcare NHS Foundation Trust has QR codes in place across waiting areas and restaurants, as part of the NHS Test and Trace app.

For more information, please visit


A number of changes are currently in place across the Trust’s community based services.  You can see further information via the following links:

You will know by now that due to the current COVID-19 virus we are all having to make changes to how we carry out our daily lives.  Part of the changes that Derbyshire Healthcare needs to make includes altering the level of care we provide as a service.  

These temporary changes might mean that you are seen less frequently, offered telephone appointments rather than face-to-face appointments, or you might be contacted by people who are not your regular workers.  

If you have an existing appointment with one of our teams, we will contact you if we need to make any changes.

If you are due to meet with any of our staff – either in one of our buildings or at your own home – and you have symptoms that could be COVID-19 please contact the team on the number that is outlined on your appointment letter.

Do not attend your appointment if you have symptoms of Coronavirus.  We will discuss an alternative way of providing support to you.

If you feel your needs change or your symptoms worsen please contact your usual team to let us know (within usual office hours).

Please follow the national guidance on the website

If you think you may have symptoms of Coronavirus, use the 111 online coronavirus service to find out what to do.

Do not leave your home if you have one of more of these symptoms:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a change to or loss of sense of taste or smell

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

An easy read guide on Coronavirus symptoms and how we can protect the most vulnerable is available here

BSL videos on 'Spotting the signs' and 'self isolating if you have symptoms' are available to watch. 

The following brochure is available to all our service users and carers in the community, and gives information on what changes they can expect to take place on their ward during this time. 

An easy read guide on Coronavirus symptoms and how we can protect the most vulnerable is available here

A brochure explaining Coronavirus for children is available here

BSL Coronavirus videos

Have your contact details changed recently? If so, please let us know by telling your care co-ordinator or a member of the team who supports you.

Help us keep your NHS records up-to-date by telling us if you:

  • have changed address or telephone number
  • have changed GP
  • want letters sending to another address.

We’d also like to know if your family or carer’s contact details have changed.

Please let us have your mobile phone number and email address so we can contact you about your care, send appointment reminders and seek feedback about your experience of our services.

This information is also helpful for arranging video consultations.

For confidential advice, support and information on health-related matters, call 01332 623751 or freephone 0800 027 2128 or

Alternatively, to provide feedback and share your experience about our care, please register your compliments/complaints online.

Find out more about the Patient Experience team.

The government is helping pharmacies to deliver prescriptions. Prescriptions will continue to cover the same length of time as usual. If you do not currently have your prescriptions collected or delivered, you can arrange this by:

1. Asking someone who you can trust to pick up your prescription from the local pharmacy, (this is the best option, if possible);

2. Contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) to deliver it to you. You may also need to arrange for collection or delivery of hospital specialist medication that is prescribed to you by your hospital care team

Please visit for further information about Coronavirus.  This website includes information on:

how to avoid catching or spreading the virus
stay at home advice

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