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Derbyshire Mental Health Services NHS Trust
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Complaints 

If there are any matters that concern you about our service, your treatment or care, please raise this with any member of staff or with the Patient Advice and Liaison Service department.
Making a formal complaint
If you are not satisfied with the response, you can make a formal complaint.Your complaint will be treated with sensitivity and understanding. A full investigation will be undertaken and you will receive a response from the Chief ExecutiveYou can also find our ‘How to complain’ leaflets on wards, in day centres and in mental-health centres in the community.


Complaints leaflet 1 - general
Complaints leaflet 2 - patient carer
Complaints leaflet 3 - staff
Complaints concerns flowchart
Compliments comments flowchart
Comments cards

How to make a complaint
Also available in the following languages:
Gurjarati
Hindi
Punjabi
Urdu
Albanian
Bosnian
Chinese

Anne Reilly
Complaints Manager
Trust Headquarters
Kingsway Hospital
Derby DE22 3LZ
Phone: 01332 623700 extension 3469
Email:anne.reilly@derbysmhservices.nhs.uk


Anne Reilly